Q&Q Septic

Q. How do I know if my tank needs service?
A. That’s easy. You will smell it. And/or you will notice it. When your house starts to smell bad, your lines are plugged and water backs up into sinks and toilet – sometimes to the point your house is flooding – it is high time. An obvious sign of a full tank is when backed-up water contains toilet paper that has not been decomposed.

We’re here to help. When you call our Hot Line 866 592 2115 we will service your tank no matter what day or what time of the day. Our office hours are Mon – Fri from 8 am – 5 pm, Sat from 8 am – noon, but we service after hours as well.

Q. I think my tank is leaking. What should I do?
A. Call us on our Hot Line Line 866 592 2115. We provide 24/7 emergency service and we will take care of your problem no matter what day or time of the day.

Q. How often should my septic tank be pumped?
A. To ensure good maintenance of your tank it should be pumped every 2 to 3 years, based on an average size tank. Smaller tanks need to be pumped more often. If you have a large household, the tank might have to be pumped more often as the amount of wastewater and the volume of solids are most likely bigger. We advise to keep a record of the soil contents in order to better determine when the tank needs to be pumped.

If you have a more sophisticated tank with electrical float switches, pumps, or mechanical components it is advised to pump it once a year.

Not maintaining your tank might result in expensive repairs. In the end, through frequent pumping your tank will last longer.

Q. What happens during an inspection?
A. We pump your tank and we visually inspect your tank and the suspected location of the leaching areas. We also check your tank for leaks and we inspect the soil layers. We also check if your tank is at risk of being overgrown by roots and plants. We advise to keep a record of the soil layers in order to better determine when the tank needs to be pumped. Click Here for an example of an inspection report.

Q. What should I do to maintain my septic tank?
A. Inspect on occasion and pump every two to three years. As long as the tank is pumped regularly it does not have to be inspected often. Also, your tank will last longer.

Q. When my tank is full, do I need to pump it?
A. No. A septic tank only operates well, when it is full. What determines if your tank needs to be pumped is 1) Time (every 2-3 year) and 2) Solids.

Q. How much does it cost to have my tank inspected and/or pumped?
A. That depends on a number of things like the condition your tank is in, the size of your tank, where it is located and the distance between your home and the disposal facility. Call us for a quote 866 592 2115.

Q. Why do I need to know the location of my septic tank?
A. Home owners are responsible for operating and maintaining their septic systems in a safe manner. Proper maintenance includes inspections and pumping every two to three years, depending on the number of people using the system and the volume of daily sewage flow. Home owners should refrain from putting constructions and plants/trees on top of the tank as the roots might damage your tank.

If you have a problem locating your tank, Diamond can help. Call us for a quote 866 592 2115.

Q. How can I find my septic tank?
A. Your septic tank, drain field, and reserve drain field should be clearly designated on the “as-built” drawing for your home. An “as-built” drawing is a line drawing that accurately portrays the buildings on your property and is usually filed in your local Environmental Health Agency records. You might also see lids or manhole covers for your septic tank.

Older tanks are often hard to find because there are no visible parts. . If you have a problem locating your tank, Diamond can help. Call us for a quote 866 592 2115.